Speaking Out Against NuMotion

When I was preparing to discharge from the rehab hospital following my spinal cord injury and resulting paralysis, a major part of my transition was making sure that I had a properly fitted wheelchair that would allow me to live a healthy, independent life. While I was far from thrilled of the idea of relying upon a wheelchair to get around in life, I knew that it was my key to moving forward.  What I did not anticipate was the ongoing struggle it would be to get the basic service and upkeep to keep me rolling in the best possible way.  For years, NuMotion jerked me around.  Over the last decade, they lost my order for a new wheelchair resulting in a delay of over one YEAR to receive it, failed to order correct parts, over billed me for parts that I paid out of pocket where I later had to request for reimbursement, and the last straw was a seven month delay in getting me a working set of brakes on my chair.  Yet, they are so big, and have wiped out other competitors, making me at the mercy of their incompetent customer service and business practices. Even as a lawyer, an advocate, and a personality of persistence, I couldn’t get the kind of service I needed to stay healthy and independent.  I had ENOUGH!

Over the past couple of months a team of advocates for those who rely on a wheelchair to live, including myself, have been working to gather information about the neglect NuMotion has caused to many of its customers. For far too long we have observed a pattern in how NuMotion operates to the detriment of the mobility disability community, and we are now ready to challenge those practices.  Within the past two weeks we have put out a survey on social media to try to learn more about what everyone has been dealing with. Already our fears have been confirmed, people across the US are experiencing the same type of problems over and over making a negative impact on their quality of life. Now, we are going to fight to make changes.

NuMotion has 170 locations and 250,000+ customers and doesn’t seem to be able to keep up with the demand. At the very least their staff should be trained to acknowledge that our wheels are our legs and when that breaks we do not have a way to continue living our life until it is fixed. We are finally saying it – ENOUGH IS ENOUGH! NuMotion can and will change its practices if we speak up together. We encourage anyone who has used NuMotion and has received poor service to please fill out the survey to provide us with more feedback. www.tinyurl.com/numotionsurvey